With the prevalence of social media and the internet, businesses no longer have complete control of their marketing messages. Consumers who are willing to talk about their experiences – also have the power to change perception.
What are some of the steps you are using to manage your reputation?
Here’s three we do:
1. Monitor. We use a variety of search tools to keep track of what is being said about our company, the people that work here, our services, clients, and other relevant keywords that appear online.
2. Evaluate. We read through everything. Then, we need to decide “if”, “how”, “when”. and “what” approach to use.
3. Act. Before we comment, we try to take into account the source, outlet, timing, and level of risk what we might say will have in the social sphere. We also try to decide if it is better to respond publicly or privately.
What else would you add?